FAQs
Here are some of our most asked questions about your pet-pals at Zesty Paws®.
Product Related Questions
Our products are made in the USA with globally sourced ingredients.
Some of our products are specific to dogs or cats, while others like Salmon Oil are suitable for both. Always check the product label for specific usage instructions.
Feel free to give our customer care service a woof! We're always here to guide you and your fur-baby with recommendations, tips, and a helping paw.
You can refer to the directions shown on product packaging, or you can also reach out to our Customer Care team if you have any specific questions based on your pet's unique needs.
It's often safe to combine different Zesty Paws supplements, but it's best to consult with your veterinarian to ensure that your pet receives the most adequate supplementation possible based on their unique needs and health history.
Each bestie is unique, so results may vary. Therefore, we offer our 100% satisfaction guarantee if you are ever unsatisfied.
It's important to consult your veterinarian before starting any new supplement if your pet is currently taking medication.
We recommend storing our jars in a cool, dry place, away from direct sunlight. Please review your product's packaging for any other specific storage recommendations.
Yes, all our products have an expiration date printed on the bottom of the jar.
Our collection of products are specially noted for supporting adult pets, fur-babies, or seniors. If you are ever unsure, please feel to contact us for assistance.
We have all kinds of products from Allergies, Behavior, Gut Health, Dental, and Training treats.
To make sure all your questions are answered one of Customer Care agents would love to answer any questions you have and also guide you to the best product for your fur friend, we are one Woof! away at 1-800-738-0661 and Bark@zestypaws.com.
Return & Exchange Policy
We offer a 100% satisfaction guarantee. If you are not completely satisfied, please reach out to our Customer Care team and we will assist in any way we can.
If you are not completely satisfied with one of our products, please contact us with a picture of product and the issue and one of our customer care agents will be more than happy to assist you, at 1-800-738-0661 and Bark@zestypaws.com.
Subscription
Step 1: Log into the customer portal
Step 2: Click on Subscriptions and this shows every product that you ate subscribed to.
Step 3: On the subscription product you want to cancel click Manage Subscription.
Step4: This open a page for that exact product, scroll all the way down and at the last option you click on Cancel Subscription.
Log into the customer portal Click on Subscriptions and this shows every product that you ate subscribed to.
On the subscription product you want to pause click Manage Subscription. You will see in the middle option Skip Shipment, it will show the next date if you decide to click Skip.
You can change the frequency and the amount of products on each subscription. Click on Subscriptions and this shows every product that you ate subscribed to.
On the subscription product you want to pause click Manage Subscription
The first option you will see is the Charge Date once you click on it, it will give a calendar to select the next charge date, in wich will also be the next shipping date
The second option is Delivery schedule, once clicked a tab is going to open with 3 selections were you can choose from Days, Weeks, and Months, the 1st tab will allow you to choose the number and once you select the time frame that will be your next delivery schedule.
Log into your account. Click on Payment Methods, opens the exact page with all your information. Once you click on 'Edit' you will be able to update your billing address and card information on the side tab.
Log into your account Click on Shipping Addresses, this gives you any address that you have on profile, below the address you want to update you click on Edit Shipping Address a side tab will pop up and you will be able to update it and then click Save.
Shipping Information
Log into your account Click on Shipping Addresses, this gives you any address that you have on profile, below the address you want to update you click on Edit Shipping Address a side tab will pop up and you will be able to update it and then click Save.
Yes, any orders below $50 with or without discount we charge a standard fee of $5.00
Orders with standard shipping should arrive within 5-7 business days.
We ship across all Mainland US states, not including PO addresses, we don't ship to Hawaii, Puerto Rico, or any US islands.
